I shipped an item via UPS using Paypal Shipping. A few days later I got an email from UPS saying that they are adding $10 to my shipping bill because the buyer requested a delivery address change. Turns out the buyer changed delivery to an address about 20 miles away (maybe a work address). Why was the buyer allowed to do this, and am I responsible for the fee? Of course, there are Paypal INR issues as well. Thanks in advance. |
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- BrianGa
- Senior Member - 2K
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posted: Nov. 29, 2008 @ 10:13a 
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Quick Summary is created and edited by users like you... Add FAQ's, Links and other Relevant Information by clicking the edit button in the lower right hand corner of this message. |
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- rhyx
- Senior Member - 3K
The buyer shouldn't have been able to do this. You need to talk to UPS. |
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- i3ighead
- Senior Member - 1K
Buyer can do this after the first failed attempt with UPS. They cannot re-route while in transit though. |
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- BrianGa
- Senior Member - 2K
i3ighead said:Buyer can do this after the first failed attempt with UPS. They cannot re-route while in transit though.Is the shipper expected to eat the cost? Obviously, this would be a problem for Paypal INR cases. Is there any way to prevent a buyer from doing this? |
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- anxman69
- Senior Member
I use this feature of UPS on the buying side of things. If I'm in a hurry, I'll order something on eBay and have it shipped to my house and then redirect it to work after a delivery attempt. You can sign a contract with UPS that prevents delivery redirects. Examples of companies that have this are Amazon and DataVision. In the past, I've ordered something from DataVision and for whatever reason, UPS said that my employer rejected the package. I wanted to have them attempt delivery again but their contract made it impossible. I was furious about it. So it's a double edged sword. I allow my customers to redirect packages and I eat the cost. It's just part of my cost of doing business and it's not worth the risk of a negative / unhappy customer for maybe a few hundred dollars a year. |
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- rocker86
- Senior Member - 1K
anxman69 said:I use this feature of UPS on the buying side of things. If I'm in a hurry, I'll order something on eBay and have it shipped to my house and then redirect it to work after a delivery attempt... |
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- rmhop
- Senior Member
anxman69 said:I use this feature of UPS on the buying side of things. If I'm in a hurry, I'll order something on eBay and have it shipped to my house and then redirect it to work after a delivery attempt. |
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- rmhop
- Senior Member
rocker86 said:anxman69 said:I use this feature of UPS on the buying side of things. If I'm in a hurry, I'll order something on eBay and have it shipped to my house and then redirect it to work after a delivery attempt... |
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- henny
- Senior Member - 3K
You need to realize that buyers do this to ensure that the item get's successfully delivered. Would have rather eat the $10 for the extremely rare instances that this happens or risk getting the item returned at your expense because no-one was home to accept delivery. (or worse yet loose the item due to theft) If this is such a major issue use USPS instead or go to the UPS counter and pay cash. How can UPS bill you back if you've paid cash at the counter? |
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- CrazierRus
- Senior Member
Very easy way to prevent it - DO NOT UPS! Fedex does not allow it without shippers consent |
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