FatWallet

link to announcement

"Feedback Revision will enable buyers to change a Feedback rating, comment and Detailed Seller Ratings (DSRs). While the Feedback revision process is initiated by a seller, buyers have the option to accept or decline a request. Buyers will have 10 days to respond and non-response will result in the Feedback remaining. Only one request can be made per transaction.

Sellers should only send a Feedback Revision request to the buyer once they have addressed, to the buyer’s satisfaction, the cause for the negative or neutral Feedback. They may also send a request if the buyer accidently left incorrect Feedback in the first place.

Sellers will have a limit of 5 requests per 1000 Feedback earned within a 12 month period. On average, sellers receive 8 negative Feedbacks per 1000 Feedback earned, so the 5 per 1000 limit will enable sellers to address the occasional mistake, while at the same time not enable sellers with greater than average negative Feedback to "cleanse their record.""

Why the limit? Absolutely moronic

CrazierRus said:Why the limit? Absolutely moronic

Seriously. The reason for the limit is to prevent sellers from "cleansing their record"?! how stupid is that!

anxman69 said:I think the limit makes sense. It's to encourage better service up front and to fix the one-offs. I know I've personally improved my service after they removed the ability to remove negs.

With a 5 out of 1000 limit, that should cover most of my "accidental" negs or trigger-finger negs.

I disagree that the limit makes sense. I think it's generally, good business practice to provide better service upfront. That said, why does eBay care about a seller's ability to 'cleanse their record'? Essentially, if I am a seller, and I receive a neg from a buyer, I'm going to make it right. Doesn't that improve the buying experience for the first buyer as much as it does for the 10th one? If a seller has neg issues, what'll happen is he'll pick and choose among those dissatisfied buyers to decide who might change their rating (or who jumped the gun).

Ultimately, I think this is a good change, I just don't think the reason limit is well thought out.

The chances of that happening is very slim. To buy 100 pieces of electronics from a notable merchant and having most or all of them defective is near impossible. (But if you buy from someone that you just meet on Craigslist, wouldn't you go about testing them before selling?) If a seller gets more than a certain number of negs per a certain number of feedback received, mostly likely that means the seller isn't doing something right.

CrazierRus said:anxman69 said:I think the limit makes sense. It's to encourage better service up front and to fix the one-offs. I know I've personally improved my service after they removed the ability to remove negs.

With a 5 out of 1000 limit, that should cover most of my "accidental" negs or trigger-finger negs.

Most being the key word.

Let's play out this scenario - you bought a lot of say 100 Widgets A. You sold 30-40-50, maybe even the whole 100 in the next 2-3 days after you started selling them. Your customers start to receive them and it turns out that the item is defective.

I'll GUARANTEE you that more than 5 out of this 100 will leave a neg before discussing problem with you. What now? You're a good and honest seller, who was unaware of this problem when you shipped the product and you would be *happy* to take it back and make your customer whole, but now you'll have several negs to show for it.

Don't agree. Say you bought a digital camera from Staples. It's arrived defective/damaged. What's your course of action - call/e-mail Staples to let them know of the problem and giving a chance to correct it or going and posting bad reviews all over Internet and filing a chargeback with your CC?

I think if you should give merchant, any merchant a chance to resolve a problem first, don't you?

I don't understand why its takes 7 days before you can file a non-paying bidder but eBay allows buyers to leave a neg feedback without making them send a message to the seller they want to give a neg feedback. eBay should make the buyer send a message to the seller through eBay's message system and then have the buyer wait 48 hours before they can leave a neg feedback. But eBay wants buyers to give 1 star ratings so they don't have to give discounts on fees. If you offer free shipping eBay should make the buyer give you 5 stars for shipping cost but eBay knows this will cost them money.

Has someone already used the “eBay Feedback Revision process”. And does it help to remove negative feedbacks? Any comments on the process itself?