FatWallet

linky

Seller Protection Policy

Basic changes:
-Continues to cover against INR and unathroized payment
-Annual limit lifted
-No max on per-transaction coverage
-Chargeback fees waived on eligible transactions
-When a claim/chargeback/reversal is filed, a hold will be placed on the funds in the account until resolution (previously only happened if amount >$100).

SPP coverage requires:
-Ship to transaction details page address.
-Must be marked eligible or partially eligible on transaction details. Eligible means coverage for INR and unauthorized. Partially eligible means coverage for INR only.
-eBay items will be eligible; non-eBay items eligible if a confirmed address, or partially eligible if unconfirmed.
-must be physical, tangible, shippable good.
-Your (the seller's) primary address must be in the U.S.

Shipping requirements
-Need proof of shipment for unauthorized payment coverage
-need proof of delivery AND shipment within 7 calendar days of payment for INR coverage
-can be covered for preorder items IF shioment made within time frame specified in listing

Proof of shipment is:
-Online or physical documentation from shipping company with:
•status of "shipped" or similar language with date of shipment
•recipient's address with at least city/state or zip code (or international equivalent)
•official acceptance from shipping company (tracking showing acceptance, docs with postmark, ect)

Proof of delivery is:
-Online documentation from shipping company with:
•status of "delivered" or similar language and date of delivery
•recipient's address with at least city/state or zip code (or international equivalent)
•Signature confirmation or equivalent for transactions $250 or more (or international equivalents specified by PayPal)

Not eligible for SPP:
-any claim, reversal, chargeback, etc for SNAD
-anything not shipped (e.g., picked up by buyer at your home)
-any intangible items, digital goods, or services
-payments via virtual terminal or direct payment (will not apply to most eBay sellers)

Buyer Protection Policy

-covers eligible eBay sales

eligibility:
-item sold on eBay
-One payment used (e.g., no deposit + final payment)
-use eBay "pay now" button on invoice OR use send money tab in eBay and choose "pay for eBay items", then enter your buyer ID and the item #
-file dispute within 45 days of payment
-items must be tangible/physical shippable goods

Coverage limits
-Items covered at $200, $2000, or unlimited levels. All auction pages will display applicable value.

Timelines:
-disputes must be filed within 45 days of payment.
-disputes must be escalated to claims within 20 days of date dispute filed
-INR disputes cannot be filed less than 7 days after shipment UNLESS payment $2500+

If PayPal rules for buyer in SNAD
-buyer may have to ship to seller or PayPal or third party at buyer's expense
-buyer will need sig on delivery if total $250+
-buyer needs proof of delivery for items <$250

Buyer Complaint Policy

Applies to non-eBay items and non-BPP-eligible eBay items
Applies to both INR and SNAD
Recovery of funds not guaranteed at any amount

hi laxy

My oldest Son has 100% feedback, is a newer seller but less than 100 feedback. He is a big Hot Wheel collector and sold a complete set on eBay, which was naturally over $100.

The bidder paid immediately but my Son had to ship product in order to get his funds released by their new standards.
Buyer received cars, loved them and left glowing positive feedback.

PayPal says they will release funds after 3 days once they see either positive feedback was left or buyer had items in hand by confirmation#.

It's been 2 weeks and PayPal still hasn't released his funds. He currently has no items on eBay and is 100% complete with sales, feedback given, etc.

My Son has emailed them, called them and all they keep telling him is they're looking into it. What a bunch of %#@*@&^!*

This new system just plain sucks. Why are they holding his money? To earn more interest?

All these new rules!!

TY johnstexas

Update: The new policies go into effect October 31, 2008. Any transaction before that date will still use the current SPP and BPP terms.

... and, Paypal always gets paid first.

There is something else going on, too - they've created a hidden category of transactions that are ineligible for seller protection. PayPal can apparently and arbitrarily decide that a sale is NOT covered, ie, ineligible for Seller Protection. They won't tell you (the reps say they can't tell you) why - they can't even tell you if it's a seller or a buyer problem.

That's INSANE. How can you sell something without knowing whether you'll have coverage or not?

It's also deceptive, since one uses the service with a given set of terms - they can't just change them after the fact, for no reason.

tedwallet said:... and, Paypal always gets paid first.

There is something else going on, too - they've created a hidden category of transactions that are ineligible for seller protection. PayPal can apparently and arbitrarily decide that a sale is NOT covered, ie, ineligible for Seller Protection. They won't tell you (the reps say they can't tell you) why - they can't even tell you if it's a seller or a buyer problem.

That's INSANE. How can you sell something without knowing whether you'll have coverage or not?

It's also deceptive, since one uses the service with a given set of terms - they can't just change them after the fact, for no reason.

I don't see this hidden category you refer to.

madcowdisease said:ShakuniMama said:That's why I have stopped selling on eBay.........Craigslist is the way to go.........

What, so I can get...

1.) Mugged
2.) Mugged
3.) Stand around waiting for a half-hour only for nobody to show up
4.) Have someone haggle with me once they show up
5.) Have someone show up late, then decide not to buy
6.) Sell the item, then get mugged
7.) Sell the item to one of three people who live in my geographical area.

Don't get me wrong, CL is great in certain cases but it only works well as a selling platform in certain (read CITIES with a large population.

I don't know what you are selling but just about everybody I have met on CL has been normal middle class folks and I have only been stood up once that I can recall though some folks have been up to 30 mins late but I sell from my home so I don't care. I agree that it is frequently more of a pain to sell on CL (if folks think eBay buyers are "uneducated" then they clearly haven't spent much time on CL). I also agree that CL is highly dependent on what city you live in, my city isn't all that large but there is still a very active CL. As always YMMV.

secstate said:just about everybody I have met on CL
Just about?

Virtual terminal is something a seller sets up. You can't be opted in without your approval. It's basically a virtualized version of the B&M CC swipe machine.

Direct Payments are those using PayPal's API to process payments like at your own site.