Basic changes: -Continues to cover against INR and unathroized payment -Annual limit lifted -No max on per-transaction coverage -Chargeback fees waived on eligible transactions -When a claim/chargeback/reversal is filed, a hold will be placed on the funds in the account until resolution (previously only happened if amount >$100).
SPP coverage requires: -Ship to transaction details page address. -Must be marked eligible or partially eligible on transaction details. Eligible means coverage for INR and unauthorized. Partially eligible means coverage for INR only. -eBay items will be eligible; non-eBay items eligible if a confirmed address, or partially eligible if unconfirmed. -must be physical, tangible, shippable good. -Your (the seller's) primary address must be in the U.S.
Shipping requirements -Need proof of shipment for unauthorized payment coverage -need proof of delivery AND shipment within 7 calendar days of payment for INR coverage -can be covered for preorder items IF shioment made within time frame specified in listing
Proof of shipment is: -Online or physical documentation from shipping company with: •status of "shipped" or similar language with date of shipment •recipient's address with at least city/state or zip code (or international equivalent) •official acceptance from shipping company (tracking showing acceptance, docs with postmark, ect)
Proof of delivery is: -Online documentation from shipping company with: •status of "delivered" or similar language and date of delivery •recipient's address with at least city/state or zip code (or international equivalent) •Signature confirmation or equivalent for transactions $250 or more (or international equivalents specified by PayPal)
Not eligible for SPP: -any claim, reversal, chargeback, etc for SNAD -anything not shipped (e.g., picked up by buyer at your home) -any intangible items, digital goods, or services -payments via virtual terminal or direct payment (will not apply to most eBay sellers)
eligibility: -item sold on eBay -One payment used (e.g., no deposit + final payment) -use eBay "pay now" button on invoice OR use send money tab in eBay and choose "pay for eBay items", then enter your buyer ID and the item # -file dispute within 45 days of payment -items must be tangible/physical shippable goods
Coverage limits -Items covered at $200, $2000, or unlimited levels. All auction pages will display applicable value.
Timelines: -disputes must be filed within 45 days of payment. -disputes must be escalated to claims within 20 days of date dispute filed -INR disputes cannot be filed less than 7 days after shipment UNLESS payment $2500+
If PayPal rules for buyer in SNAD -buyer may have to ship to seller or PayPal or third party at buyer's expense -buyer will need sig on delivery if total $250+ -buyer needs proof of delivery for items <$250
Buyer Complaint Policy
Applies to non-eBay items and non-BPP-eligibleeBay items Applies to both INR and SNAD Recovery of funds not guaranteed at any amount
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So basically no matter what paypal will still rule against the seller 99.99% of the time and the sellers will have to eat it. Just now it looks like even if its under $100 and a dispute comes in paypal is going to hold the money.
Which all of this is a scam cause when a dispute comes in it is not like paypal goes ahead and gives the money back to the buyer and the seller doesn't have it so the money goes somewhere (I can't believe that paypal does nothing with the money and just puts it on hold, i.e. it is invested or something as they are dealing with millions of dollars in disputes).
My oldest Son has 100% feedback, is a newer seller but less than 100 feedback. He is a big Hot Wheel collector and sold a complete set on eBay, which was naturally over $100.
The bidder paid immediately but my Son had to ship product in order to get his funds released by their new standards. Buyer received cars, loved them and left glowing positive feedback.
PayPal says they will release funds after 3 days once they see either positive feedback was left or buyer had items in hand by confirmation#.
It's been 2 weeks and PayPal still hasn't released his funds. He currently has no items on eBay and is 100% complete with sales, feedback given, etc.
My Son has emailed them, called them and all they keep telling him is they're looking into it. What a bunch of %#@*@&^!*
This new system just plain sucks. Why are they holding his money? To earn more interest?
There is something else going on, too - they've created a hidden category of transactions that are ineligible for seller protection. PayPal can apparently and arbitrarily decide that a sale is NOT covered, ie, ineligible for Seller Protection. They won't tell you (the reps say they can't tell you) why - they can't even tell you if it's a seller or a buyer problem.
That's INSANE. How can you sell something without knowing whether you'll have coverage or not?
It's also deceptive, since one uses the service with a given set of terms - they can't just change them after the fact, for no reason.
There is something else going on, too - they've created a hidden category of transactions that are ineligible for seller protection. PayPal can apparently and arbitrarily decide that a sale is NOT covered, ie, ineligible for Seller Protection. They won't tell you (the reps say they can't tell you) why - they can't even tell you if it's a seller or a buyer problem.
That's INSANE. How can you sell something without knowing whether you'll have coverage or not?
It's also deceptive, since one uses the service with a given set of terms - they can't just change them after the fact, for no reason.
ShakuniMama said:That's why I have stopped selling on eBay.........Craigslist is the way to go.........
What, so I can get...
1.) Mugged 2.) Mugged 3.) Stand around waiting for a half-hour only for nobody to show up 4.) Have someone haggle with me once they show up 5.) Have someone show up late, then decide not to buy 6.) Sell the item, then get mugged 7.) Sell the item to one of three people who live in my geographical area.
Don't get me wrong, CL is great in certain cases but it only works well as a selling platform in certain (read CITIES with a large population.
madcowdisease said:ShakuniMama said:That's why I have stopped selling on eBay.........Craigslist is the way to go.........
What, so I can get...
1.) Mugged 2.) Mugged 3.) Stand around waiting for a half-hour only for nobody to show up 4.) Have someone haggle with me once they show up 5.) Have someone show up late, then decide not to buy 6.) Sell the item, then get mugged 7.) Sell the item to one of three people who live in my geographical area.
Don't get me wrong, CL is great in certain cases but it only works well as a selling platform in certain (read CITIES with a large population.
I don't know what you are selling but just about everybody I have met on CL has been normal middle class folks and I have only been stood up once that I can recall though some folks have been up to 30 mins late but I sell from my home so I don't care. I agree that it is frequently more of a pain to sell on CL (if folks think eBay buyers are "uneducated" then they clearly haven't spent much time on CL). I also agree that CL is highly dependent on what city you live in, my city isn't all that large but there is still a very active CL. As always YMMV.
madcowdisease said:ShakuniMama said:That's why I have stopped selling on eBay.........Craigslist is the way to go.........
What, so I can get...
1.) Mugged 2.) Mugged 3.) Stand around waiting for a half-hour only for nobody to show up 4.) Have someone haggle with me once they show up 5.) Have someone show up late, then decide not to buy 6.) Sell the item, then get mugged 7.) Sell the item to one of three people who live in my geographical area.
Don't get me wrong, CL is great in certain cases but it only works well as a selling platform in certain (read CITIES with a large population.
Before a sale is finalized,I typically reply to the buyer with the terms & conditions of the sale including- Cash only, no haggling, sale is final & "as is" (no returns) and make it clear that I will not wait for more than 15 minutes. I also do the "sale" in the day time and at a place where a lot of people are around ( as well as CCTV ) typically parking lot of a mall/ major store or a bank ATM. Once the buyer agrees to the T&C of the sale we agree on a place and time and exchange the phone numbers- I call the buyer just before starting and the deal is done. So far, I haven't had any problems. One thing I never do is give them my home address.
By the way, I got "mugged" on eBay too many times recently--that's what I would call all those bogus SNAD claims on eBay. The worst part being that I paid (Paypal & eBay fees) to get "mugged' on eBay !
tlaxson said:SPP coverage requires: -Ship to transaction details page address. -Must be marked eligible or partially eligible on transaction details. Eligible means coverage for INR and unauthorized. Partially eligible means coverage for INR only. -eBay items will be eligible; non-eBay items eligible if a confirmed address, or partially eligible if unconfirmed.
So basically in a few days, we can remove all references to unconfirmed addresses from our auctions?
I haven't sold on eBay since late April and my main account is no longer PS, but on one of my other accounts (also non-PS), I expect to start soon, so good they eliminated the PS requirement.
Not eligible for SPP: -any claim, reversal, chargeback, etc for SNAD -anything not shipped (e.g., picked up by buyer at your home) -any intangible items, digital goods, or services -payments via virtual terminal or direct payment (will not apply to most eBay sellers)
By direct payment, would that mean that I just send an invoice to buyer and buyer pays it? If so, why wouldn't it be eligible if confirmed the same way a pricegrabber or website sale would be? And if unconfirmed, why not partially eligible?
BTW, on the virtual terminal payments, is that someone a seller must set up? IOW, if I don't want to be paid by virtual terminal, can I choose to not be?
Virtual terminal is something a seller sets up. You can't be opted in without your approval. It's basically a virtualized version of the B&M CC swipe machine.
Direct Payments are those using PayPal's API to process payments like at your own site.
Doh. Just jut bit by this. I've been a memeber of eBay and paypal for over five years, and have a 100% positive feedback rating (94 feedbacks). I had a camcorder listed that sold last night. The payment is in my paypal account and is on hold. I already sent a harshly worded e-mail to paypal, and will be contacting the BBB and attorney general's ofices.
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CITIES with a large population.
