MASSIVE MASSIVE MASSIVE CITI ADVERSE ACTION. LET ME REPEAT, MASSIVE.

CITI HAS CLOSED EVERY CREDIT CARD FOR EVERY PERSON IN MY ENTIRE FAMILY. ALL OLD CARDS (SOME LIKE 8 YEARS OLD) TO ALL NEW CARDS. OVER 20 CARDS CLOSED, PERSONAL AND BUSINESS, ALL ASSOCIATED CARDS (KEY AND ASSOCIATED BANK ALSO CLOSED).

None of the cards were AU cards, some of them were used for daily spenders. No one has ever missed a payment, and everyone's credit scores were 700+. My mom, dad, sister, and myself have had every Citi card closed. We each got letters in the mail stating all the accounts were closed. My sister and I have done a recent AOR, but my mom and dad have not applied for any credit for 13 months. Mom has $0 balances reporting also. There is no reason given on their closure letters. It says "Specifically, your credit report indicates." No reason at all.

I'm going to fight this but it does not spell good news at all, especially since mom and dad have not applied for any credit and mom's credit reports indicate $0 balances right now.

It appears basically what happened is that they noticed that my family has individually borrowed a lot of credit with them, and then closed all my mom and dad's credit cards at a random time, depsite them not having applied recently. To make matters worse, they have locked some (keybank) of the online logins so I can't even view my balances to make a payment without calling.

Pretty good data point (in addition to the previous thread on Citi AA), about thier new postion on risk management.

del

What kind of balances with Citi, personal and business, did everyone have when they closed the cards? See if you can find the A/R soft pulls from Citi (mine are always EQ) to determine exactly when they started the process.

Have fun on your trip, and don't worry about Citi. Given mom and dad's lengthy credit history, you should be able to get some lines restored. (It's possible - you've seen my story.)

lhendricks92 said:What kind of balances with Citi, personal and business, did everyone have when they closed the cards? See if you can find the A/R soft pulls from Citi (mine are always EQ) to determine exactly when they started the process.

Have fun on your trip, and don't worry about Citi. Given mom and dad's lengthy credit history, you should be able to get some lines restored. (It's possible - you've seen my story.)Thanks for the optimism. Me, sis, and mom had $0 balances with citi at the time. Dad had about $12k personal, $17k on the Keybank card, and about $18k on the professional, no business.

Where can I see the soft pulls? The only time I've seen them is getting my free annual credit report. I don't think TrueCredit, CreditProtect, or CreditSecure shows them, do they?

MikeR397 said:EvilCapitalist said:Do all people in your family whose CCS Citi closed share identical address somewhere on the credit report?Yes, the address is the common link (and last name).

That is probably the key. I can't imagine they could even figure out who to target otherwise.

Damn! I feel for you.
The conspiracy-nut inside me says they read this thread, and found you based on the whole family picture.

A few days on the beach should do you good.

MikeR397 said:MASSIVE MASSIVE MASSIVE CITI ADVERSE ACTION. LET ME REPEAT, MASSIVE.

CITI HAS CLOSED EVERY CREDIT CARD FOR EVERY PERSON IN MY ENTIRE FAMILY. ALL OLD CARDS (SOME LIKE 8 YEARS OLD) TO ALL NEW CARDS. OVER 20 CARDS CLOSED, PERSONAL AND BUSINESS, ALL ASSOCIATED CARDS (KEY AND ASSOCIATED BANK ALSO CLOSED).
My finger almost burns to green this post, but you know what we mean, Mike. Best of luck.

TyroneSchulace said:Damn! I feel for you.
The conspiracy-nut inside me says they read this thread, and found you based on the whole family picture.

GMTA

peteypablo said:I think Citi, BOA and Chase are all adopting a new strategy of reviewing everyone at the same address when they find a situation that concerns them. OP describes massive adverse action by Citibank. I have seen similar action by BOA. They reviewed and closed every account at my address, including my wife's accounts (with relatively low balances) and those of two college student sons. I half expect the same treatment from Chase in another month.

I think these banks are violating federal law by considering the credit of other people at the same address. OP's example is the most clear; they closed accounts that presented no problem at all considered on their own, and in fact were unable to even give a reason for the closing in some cases. Surely it is not legal to close an account simply because you live with people who are credit risks. Each of us has the right to be considered on his or her own merits. Most of the reasons given are clearly trumped up.

I agree that it's an outrageous reaction, but then so is "universal default". And they do ask about "household income" when you apply, so it's no surprise that they should deal with you as a household and not an individual. All in all, I suspect that everything is covered somewhere in the fine print.

markkundinger said:I just want to confirm that all the citibank accounts were truly segregated from each other (no joint or AU going on). Also, do you have any citibank deposit accounts in the mix, with any joint-linking going on?

Agree that it sounds like you got nailed via the shared address.Correct, absolutely not 1 shared account at all. No desposit accounts at all, only credit cards with Citi.

Also, to make matters worse, I've been fighting to get my Cash Rewards card open for 2 weeks...The first week the manager who reviews this for me was on a business trip, and now this entire week she is on vacation, and apparantly there is no one else there that can reveiw my account. The further problem is that I really can't get obnoxious and demand review now b/c that can't help my chances. I'm pretty much at Citi's whim.