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macroman said:i got my Staples rewards check for the backpack a couple of days ago... Did it show up in your rewards on the website or just in the mail?
tscfx said:Has anyone received their Staples rewards credit for the "free" backpack back in July?
I checked my account and my wife's and our accounts don't show the rewards credit. We are returning the backpacks tomorrow!The tomorrow has gone, did they take them with no questions asked? I believe their return period is 30 days or so?
tscfx said:Has anyone received their Staples rewards credit for the "free" backpack back in July?
I checked my account and my wife's and our accounts don't show the rewards credit. We are returning the backpacks tomorrow!For whatever reason, the reward for the backpack will not show-up in your Staples rewards online account. Just make sure the purchase itself shows up in the rewards account.
The ad for this offer stated that the backpack rewards would come in October. It appears that for standard rewards members that it will come with the 3rd quarter purchase reward that according to the terms of the program will be mailed within 30 days from the end of the 3rd quarter. The 3rd quarter ended September 30th.
At least some Premier rewards members, who are paid monthly not quarterly, are receiving the backpack rewards with their August payment.
Message edited by: bpvh on 2009-10-06 07:53:52 CDT
I just checked because I was going to buy a a laptop and thought I would use the credit towards that but no I could not find it on my account. I need to send something UPS at the Staples store so I will ask, if not I to will be returing my backpack I haven't used it because I was waiting to see the credit. The offer sounded too good to be true. But we will see.
I went to the store today. They check the rebate and a check should be mailed the end of Oct. Hopefully we should receive it by the end of Nov at the latest. If not they said to call the 1-800 #. Nancy201
tscfx said:was able to return backpack for full refund a couple of weeks back.
No check received was ever received -- eventhough we are premiere members.Have patience. The ad for the offer stated that the rewards payment would be made in October.
A lucky few premier members, myself included, received the backpack rewards payment with their August purchase rewards payments.
It seems everyone else will receive the backpack rewards payment with the 3rd quarter (standard) or September (premier) payment. According to the terms of the program, these payments can be mailed up to 30 days after the close of the rewards period.
Just make sure that the purchase of the backpack is reflect in the "Quarterly Transactions" or "Purchase History" of your Staples Rewards account.
I got my ink reward today and it reminded me of this as well. I still have the original store ad stating that the backpack reward would be paid in October. About one week left in October... waiting patiently for my reward (formerly but currently a non-premier member).
I haven't gotten my reward yet. Has everybody gotten theirs yet ? Anybody has a number for Staples rewards customer service.. i can't find one their web site
nk42 said:I haven't gotten my reward yet. Has everybody gotten theirs yet ? Anybody has a number for Staples rewards customer service.. i can't find one their web siteFrom the Staples Rewards FAQ:
Q. How can I contact the Staples Rewards Contact Center?
A. You can send us an email by selecting "Customer Service" from the main menu and then clicking on "Contact Us". Enter your questions and a Rewards Contact Center Representative will respond to you within 3-5 business days. You can also call us at 1-800-793-3320, Monday-Friday, 8:30 am to 8:00 pm EST.
At the top of the standard Staples Rewards FAQ there is also: 1-877-878-3331
Premier members have an additional customer service number: 1-888-891-3787
Message edited by: bpvh on 2009-10-27 12:25:04 CDT
I didn't get my reward yet either (as a regular member) so I sent them an email through the website. A little ticked since I used the backpack for the first time last weekend (don't normally need a backpack since I carry my laptop, one time I wasn't) and it already tore! Cheap crap is only worth free, otherwise I'll return it to the store.
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